Carmela Market Return & Refund Policy
Effective Date:March 25, 2024
At Carmela Market, we stand behind the quality and freshness of our products. We understand that buying perishable goods involves trust, and we strive to ensure that all items we deliver meet our high standards.
Our Policy on Exchanges and Refunds
Due to the perishable nature of our products, Carmela Market generally does not offer exchanges or refunds. We put immense effort into ensuring all products leave our facility in their best condition and are packed to maintain their quality during transit.
Not Completely Satisfied?
We acknowledge that despite our best efforts, there may be times when a product does not meet your expectations. In such instances, we encourage you to reach out to us within 24 hours of receiving your purchase. Here's how you can contact us:
- Email: info@carmelamarket.com
- Phone: +1 (786) 408‑3328
- Address: 1181 S Rogers Cir. Suite #5, Boca Raton, FL 33487, United States
Please provide us with your order number, a brief explanation of the issue, and any relevant photos. This information will help us understand the problem and determine the best course of action.
Resolving Your Concerns
Upon receiving your feedback, our team will promptly review your case. If your purchase is found to be unsatisfactory due to reasons within our control or due to a mistake on our part, we will offer an appropriate resolution. This may include a replacement of the item or credit for future purchases at Carmela Market, depending on the specific circumstances.
We value your business and want to ensure that your experience with Carmela Market is nothing short of satisfactory. Your feedback helps us not only address your concerns but also improve our products and processes.
Thank You for Choosing Carmela Market
Your trust in us is greatly appreciated, and we're here to support you every step of the way. Should you have any further questions or require assistance, do not hesitate to contact us.